Frequently Asked Questions
About Our Products
Are your products natural?
Yes! All Luna Soak Co. products are made with natural ingredients — no unnecessary fillers or harsh chemicals. We use ingredients like Epsom Salt, Pink Himalayan Salt, essential oils, and botanical blends.
Are your products handmade?
Every product is handmade in Australia in small batches to ensure quality and freshness.
Are your products suitable for sensitive skin?
We recommend doing a patch test before use, especially if you have sensitive skin. All products are for external use only. If irritation occurs, discontinue use.
Using Our Products
How do I use the Mineral Bath Soak?
Add 1–2 handfuls to a warm bath and allow the salts to dissolve. Soak for 20–30 minutes and enjoy your recovery ritual.
How do I use the Shower Steamers?
Place one steamer on the shower floor, away from direct water flow. Allow the steam and water to slowly activate the puck. Breathe deeply and enjoy the aromatherapy experience. Do not apply directly to skin.
How do I use the Daily Reset Moisturiser?
Apply a small amount to clean, dry skin after your bath or shower. Massage gently in upward circular motions until fully absorbed. Use morning and night for best results.
Orders & Shipping
Where do you ship?
We currently ship within Australia. Please check our shipping policy for delivery timeframes and rates.
How long will my order take to arrive?
Orders are processed and dispatched within 1–3 business days. Delivery timeframes vary depending on your location.
Can I track my order?
Yes! Once your order has been dispatched, you'll receive a tracking number via email.
Returns & Exchanges
What is your return policy?
Due to the nature of our handmade products, we are unable to accept returns for change of mind. If your product arrives damaged or faulty, please contact us within 7 days of receiving your order and we'll make it right.
How do I get in touch?
You can reach us via our Contact page. We aim to respond to all enquiries within 1–2 business days.